Lehman Genesis

I wanted to share my recent experience with the service department today. My current vehicle check engine light came on and brought the vehicle in due to light, however was told by the service advisor that it will take about 7 to 10 business days for diagnostic and they also do not have any loaner vehicles to provide, how could that be if I purchase genesis vehicle and its one of the services they provide as their valet service, very disappointed in the service today. ***An update. Reached via email and phone call, no response to date to either, very disappointed on the treatment.*****

I am writing this review for my mother who recently had the pleasure of working with Gregory Major at Lehman Hyundai Genesis, and I am truly grateful for my salesman's exceptional service. The environment at the dealership was friendly from the moment she stepped in, and her salesman, Gregory Major, made the process of buying a car easy and straightforward. His honesty and openness throughout the transaction were incredibly refreshing and fostered a level of trust that is sometimes difficult to find when purchasing a car. She is now the happy owner of a Hyundai Tucson, and she couldn't be happier with her decision, thanks to Gregory Major. She highly recommends contacting him at Lehman Hyundai if you want an excellent car-buying experience. His commitment to providing excellent customer service establishes a benchmark for others to meet.

Terrible customer service. Brandon was our adviser, he does not answer his phone or return phone calls. The ladies in the service department leave you on hold for over 30 minutes and then transfer you to a voicemail. No one ever knows the status of the vehicles. It’s very sad that they charge such high prices but yet the service is unprofessional and terrible. They all need training!!!

The car buying process was pretty seamless (2023 GV70). Things went downhill when I brought my SUV in for its first oil change and a few days later noticed an oil leak. When I called to make an appt to have them fix the leak that they caused I was told “Next available appt is 4 weeks out…we are overbooked and under staffed!” THEN the AWD light came (less than 5k miles)….it took two months of my SUV being in the shop, countless calls and conversations with corporate, unanswered calls from the service department to finally get my SUV fixed. When corporate got involved they even had issues getting returned calls from the service department. Imagine paying 2 months worth of car payments to ride around in a loaner car…not another GV70 or anything equivalent it was an Elantra. **also noticed one of my tires looks like they were switched out. My car has less than 9k miles..and when I brought my car in all my tires were in great condition!*

I am writing this review for my mother who recently had the pleasure of working with Gregory Major at Lehman Hyundai Genesis when purchasing my new Genesis G70, and the experience was nothing short of exceptional. From the moment she stepped onto the lot, Gregory Major stood out with his genuine enthusiasm and knowledge about the Genesis lineup. He took the time to understand her needs and preferences, ensuring that every feature and aspect of the G70 was tailored to her liking. His professionalism and attention to detail were evident throughout the entire process. Gregory Major went above and beyond to explain the vehicle's advanced technology, safety features, and performance capabilities. His passion for the Genesis brand was contagious, and it made the car-buying experience enjoyable and informative. What truly impressed her was Gregory Major’s transparency and honesty. He made her feel confident and well-informed in her decision-making. The level of customer service she received from Gregory Major was unparalleled. He not only delivered a seamless and efficient buying process but also followed up after the purchase to ensure everything was to her satisfaction. It's evident that he values the customer relationship beyond just making a sale. She highly recommends Gregory Major to anyone in the market for a Genesis vehicle. His dedication, knowledge, and commitment to customer satisfaction set him apart in the world of car sales. Thanks to Gregory Major, She is now the proud owner of a Genesis G70 and couldn't be happier with her decision. Kudos to Gregory Major and the team at Lehman Hyundai Gensis for making her car-buying experience truly exceptional.